Refund Policy of OpenResourceAtlas
Thank you for shopping at OpenResourceAtlas. We are committed to ensuring satisfaction with every purchase made on openresourceatlas.click. Please review our refund policy details below.
Cancellation Before Delivery
If you change your mind before your order has been delivered, you can cancel your order within 2 hours of placing it. To cancel your order, please contact us immediately at +44 20 7946 0958.
Quality Concerns
If your order does not meet your satisfaction due to quality issues, such as undercooked or incorrect items, please contact us within 24 hours of receipt. We will require a photo of the product and a description of the issue. Our team will review your claim, and if it is justified, we will process a full or partial refund to your original payment method or provide a replacement.
Refund Eligibility
Refunds are processed based on the following criteria:
- Orders cancelled within the designated timeframe.
- Items that have quality concerns as verified by OpenResourceAtlas.
Non-refundable Items
The following are not eligible for refunds:
- Orders not cancelled within the designated timeframe.
- Orders already in the delivery process or completed.
- Items that have been consumed or discarded after delivery.
- Minor deviations from the product description or image (for example, slight variations in size, color, or presentation).
Mistake in Order
If you receive an item by mistake, please contact us at +44 20 7946 0958 within 24 hours of delivery. We will arrange for the correct item to be delivered to you, or we will process a refund or credit for the item in question.
Process for Refund
Upon approval of your refund request, we will initiate the refund to your original payment method within 7 business days. Depending on your card issuer's policies, it may take additional time for the credit to appear in your account.
Contact Information
For further assistance, please contact our customer service team at:
Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
We appreciate your business and want to ensure that your experience with OpenResourceAtlas is always enjoyable. If you have any questions regarding our refund policy, please reach out to us.
Last updated: March 15, 2023.